I'd have given no stars if that were an option. I have been trying for two days now for a friend to notify of moving into an address where the meter has a debit from the previous occupier. 6 hours on the phone yesterday, 4 hours so far today. Automated messages end suddenly, terminal waiting on hold with no indication of how long the queue is, no channels work - online chat is a BOT and is useless, web pages for online move don't work and no-one replying to facebook messages either. It's a disgrace that a utility can treat captive customers with such contempt during the winter months.