PATHETIC is all I can say!!left scottish power 2 months ago,then got an email from them saying they owed me £133 refund over 2 weeks ago,still not got refund!calling forget it as they always end the call,as they say they are very busy!which is a nonsense!as they can't be busy all the time. Tried live chat which is useless as it only gives generic answers,and not the answers I want! So think I've lost my refund as impossible to get through to them. Oh well, it's what it is. If it were the other way round and I owed them money,I would never here the end of it!!! I'll say it again PATHETIC........