A JOKE - The Ombudsman should investigate their practices. Scottish Power Management should be held accountable for not training the staff they have and for not working out problems in their system. 5 1/2 hours on hold, my 5th attempt to call to advise I had moved into a property with Scottish Power already connected - last September and YES 51/2 HOURS on HOLD to get through, I stopped counting after over 20 calls to Scottish Power, there has been misinformation, problem after problem with setting up my account and them go told my first month I had used nearly £1600 of electricity, I did my own calculations on meter reads in recent months it should be £85.00 - £120.00 - Its now end of January no one called you back been when you escalate complaints twice now. It's a full-time job chasing Scottish Power, Still not sorted as of today 18th January (four months in) I can't move the provider until this is sorted. My recommendation to anyone looking at Scottish Power is to run for the hills. The worst service ever, no communication, staff don't know what's going on, don't even get the meter reads right. If you value your time and don't want to spend your life on the phone go elsewhere. I put one star because I could not do any less. Please Note.. you're asking below "How did I communicate with the company" you are only allowed to list one. I have LIVE CHAT / EMAIL / TELEPHONE / COMPLAINTS DEPT / COMPLAINTS ESCALATION x2 - NO JOY. "How quickly did the company reply to Queries" you do not have an option of "NEVER" or "OVER THREE MONTHS".