Awful services related to boiler insurance. Called them on Friday evening to get a Gas Safe Engineer to come as soon as possible as I’m pregnant and have been diagnosed with carbon monoxide poisoning. The person I had on the phone asked to pay the excess for a visit (£99) and confirmed someone would come on Friday or Saturday the latest. Saturday afternoon, without any news from them and still no visit, I called them back. Nothing was recorded from my call the previous day and I had to explain again my situation. The person I had on the phone this time told me they had no one that could come before Tuesday (which means no heating and no hot water until Tuesday!) and just gave me the phone number of the company they use to call myself to get someone. The phone number was useless, no one replied when I called several times. I decided to find someone locally who found the leak and repaired my boiler within few hours the same day. And today, Sunday, they sent someone without informing me of their visit. Not only they didn’t react as expected about an emergency call for carbon monoxide poisoning but also, since we have contracted the boiler insurance with them back in January 2022, they never sent anyone to get the boiler serviced! To avoid!