I was on a prepayment meter with this company for 2 years. When I moved I recieved a bill for £172. Phoned numerous times to try and understand why someone who is struggling with bills on a prepayment meter has managed to incur so much debt over such a short period of time, without them notifying me before. The customer service assistant was difficult to understand and kept talking over me. I asked for everything to be put in an email as I couldn't understand him. No email! The man agreed to make a compromise where I would pay what I could afford and then we call it done. So I offered £50. He then later said how and when am I paying the balance. So he lied to me. He had agreed to call it quits and stop hastling me if I paid what I could afford then went back on it. Prepayment meters are supposed to stop us getting into debt, we pay a higher standing charge for this so they should stop being so greedy and help us people that are struggling with our bills and feeding our children.