The worst customer service I have ever received. I'm still upset and in utter shock. My electric top up meter is broken (which I didn't want in the first place, I inherited it with the house and will only replace with a smart meter which I don't want). I rang up to get it fixed. I was told they can send someone out to fit a smart meter now, which again I told them I didn't want, or I have to wait for my electric to run out so they can send an emergency person to fix it. So even though its broken now, they won't fix it now. I basically have to wait until I'm in an emergency situation without electric, with my food slowly going off and an inability to work as I'll have no internet access. So the phone call to get told this information cost me money, gone off defrosted food will cost more money, plus my loss of self employed wages for however many hours it takes to fix it. But they can send someone out to fit a smart meter now... but not to fix my current meter until its an emergency. I am completely shocked at how much they're willing to push this smart meter agenda. And after coming on here and seeing all of the bad reviews, wow! How can a company be allowed to get away with this in this day and age? It's not acceptable for people to be treated in this way.