Scottish Power are a pathetic excuse for a company and deserve to lose all customers, leave as soon as you can. Kept wanting to increase direct debit despite a massive credit balance. Was forced to cancel direct debit because of the ineptness and immediately put me on a higher tarriff. When I finally got a refund of my credit balance, setting up a new one took multiple attempts and then they lied on the phone what the amount would be. Almost impossible to contact, their chat bot is totally useless and getting a real person very difficult too. Avoid these stinking lowlifes. So glad I managed to escape them.