Worst experience ever. Few months ago I upgraded my top up meter to a smart meter getting a new account, and I got nothing but trouble since then. I have a gas account where they did an estimate charging me 4 times my actual consumption, and now 2 months after I left them I am still trying to call them to fix it with no results. The first time they told me that I should fix with my new supplier, and my new supplier should call them and fix. But that is not how it works since it is the old supplier, so Scottish Power, who should give meter reading to my new one. Then I called a second time and they keep passing me from a department to another until the last one did not answer and they told me to call back. All because the smart meter they install me is not communicating. Finally, it often happens that when you try to call the automated machine cut the call off for reason of busy lines without giving chances to speak with someone Last time I tried to call the guy close the call while I was speaking, very rude. In two months they were not able to solve the problem