EVERYONE CONTACT THE OMBUDSMAN!! THEY ARE FULLY AWARE OF SCOTTISH POWERS INABILITY TO RUN AS A PROFESSIONAL COMPANY. THEY HAVE HAD ME RUNNING AROUND IN CIRCLES FOR 4 MONTHS TRYING TO GET BACK MY MONEY! CUSTOMER SERVICE IS AWFUL. SAVE ALL OF YOUR TRANSCRIPTS FROM THE WEB CHAT. YOU WILL NEED PROOF. YOU CAN RAISE YOUR ISSUE WITH THE OMBUDSMAN 8 WEEKS FROM RAISING YOUR COMPLAINT (OR TRYING TO) AS SP REFUSED TO GIVE ME THE COMPLAINTS DEPARTMENT DETAILS UNTIL MY REFUND HAD BEEN PROCESSED- WHICH IT HASNT. THIS DOESNT MATTER THOUGH AS IT IS SAVED IN MY TRANSCRIPTS FROM WEB CHAT AND I HAVE BEEN ADVISED BY THE OMBUDSMAN THIS IS ENOUGH.