Empty flat 25 days one day being charge £248.20 I am a landlord and I own a one-bedroom flat measuring 53 square meters. The flat was vacant from 29/03/23 to 24/04/23, a total of 25 days. I received a charge of £248.20 from the company, with my client reference number being 16138221908. During a conversation with a representative, they informed me that I hadn't reported the meter reading and demanded immediate payment. The lady I spoke with was quite rude, insisting that I must pay for the usage, even if I never occupied the flat. She claimed that nobody could assist me and repeatedly asked whom I wanted to speak to. She made it clear that even her manager wouldn't be able to help. I find this situation quite astonishing and feel compelled to share my experience with the world.