Consistent, utter and unending incompetence from day one to close of account Took out a contract with Scottish Power 16 months ago and NO BILL WAS ISSUED. Repeated phone calls (estimated 25 hours) and emails went ignored. Complaints went ignored. Escalated complaints to the Ombudsman and no one seems to care. How can a company that turns over £5.4 billion not sort out a simple bill? Final bill finally issued when we closed the account and it was significantly over the estimated monthly bill we were quoted at the start. This smells very very fishy and feels like I have been scammed. Very poor customer service, abysmal service and joke of a company. Publicly shaming as a last resort.