If I could give 0 stars I would, rang Scottish power in July to see about changing to them. Asked 3 different people if I could get new smart meters and an in home energy monitor, all 3 said I would and would be within 2 weeks of going live, since then I have had a barrage of lies, the customer service is completely non existent, I have requested call backs, these never happen, raised a complaint, no one updates you, been hung up on more times than enough, been lied to so many times it’s beyond a joke, had apparently 2 appointments booked for engineer to visit, waited in, no one tuned up called Scottish power to be told the job hadn’t even been sent to the contractor, here it is almost 15 weeks later and I still don’t have a resolution or a meter fitted, just also spelt o someone in the complaints team to request a manger call back and she hung up on me after waiting in another 4 hours for no one to turn up, avoid like the plague, these people are completely useless