Bullying by SP agents over the years conning us into entering our property in SP clothing even though you are well aware smart meters would not work in our property due to building structure, but, your agents kept harassing us. SP denied it was them but paid compensation. Keeping hold of credit and increasing DD. Making refunds difficult. Extremely rude customer representatives. Problems with your systems (or so you say) System does not update for days even though rivals have superior systems that are instantaneous with updates of balance, DD payments and refunds without hassle. Online chat described as award winning but you still have to either be transferred to someone else usually within 5 days. Last but not least, a very poor rating on many more social media platforms.