Over £700 in credit and they refused to drop my monthly payment. A dreadful woman in the complaints department who when I asked after being so frustrated on many occasions because this woman talks over me all the time- told me she was the highest person in the department. What a shame for the rest of them if she is the person training them. However, it does go a long way towards understanding the appalling service, customer service or any thought other than they/she is right and you the customer are devoid of brains. My complaint has been going on for several months, the whole reason behind this is because their smart meter doesn't work and they accused me of tampering with the meter!! I requested they send an engineer, it took a year, and he told me they thought I was tampering with the gas and electric meters. The woman on the phone was rather bewildered today when I said to her I was getting the ombudsman involved, It seems I have nothing to complain about. Perhaps I am a little slower at the moment as I am recently bereaved, but I do not want to be treated in the way you think is absolutely fine..... as it isn't fine at all And now I'm told there might be an exit fee, yet there isn't one on the tariff I am on. In the past when meter readings were put in the balance changed within seconds, now it seems this is a thing of the past........Even Mrs talk over me constantly couldn't see any change. I want all my money back, I want a reduced rate and I would like it quickly. I also want a call from someone else, not the woman in complaints who tells me I've been with S.P for years and never had a problem. Well I have a problem it's you Ms. C Can you please get someone to call me back that isn't rude, three times I have had to end conversations with this person as she refuses to listen or do anything to help. I can't wait to leave you and speak to people who actually care. I have actually spent over 4 hours on the phone in total to try and sort this out!