I moved home in December and changed supplier to Ovo. I got my final bill from Scottish power on the 18th January 2024 saying I was £197.78 in credit and that they would refund me within 14 days. After several phone calls and web chats, it is now the 27th March & I have been told my refund was rejected and so they have raised it again. If I have not heard within two weeks then I am to call back again. How can they reject a refund on a closed account. They owe me money and are refusing to give it back! Happy and quick to take money off people but trying to get it back is like getting blood out of a stone! Disgusting company and I will never go with them again!