Really poor customer service. It took a while to change over to a smart meter after a number of calls. I asked to be set up as a credit account and was told it would be done only to find that wasn’t the case. I used the property as a safe house and the poor people living within the house had no power. My first call took ages to get through and the lady answering the call couldn’t do anything. I decided to call back and found the next handler very helpful who took a payment over the phone. Power was restored and after I complained the reason for the meter not being set up as a credit account was because of a debt and I needed to pay nearly £500. Obviously I complained and after their investigation there wasn’t a debt and someone made a mistake. It account has been sorted now. It only took weeks. The final handler was helpful and called me back after a week to check up and apologise. I spent a few hours making calls and they offered me an apology only. Stay away from Scottish power.