Completely disingenuine company and customer service was appalling. We spoke to their “customer service” advisors on many occasions and they were largely unhelpful. Two advisors, Melissa and Aphiwe, were frankly rude to us and would refuse to help or to transfer us to other advisors. Wanted to make a complaint internally with the company but they wouldn’t let me over the phone so had to come on here. Can see that others have also had a terrible experience. Stay as far away as you can, save yourself from getting scammed. Absolute scum. Will be contacting the ombudsman and have switched our energy provider.