Worst company ever, I've spoken to 50+ people over the phone over the past 5 years and 2 have been helpful and done what they said they would do. My complaints escalated to the Financial Ombudsman twice because Scottish Power lied to them, telling them they had completed the 5 remedies set out and in fact they never completed any!! Finally after 5 years I've had to go down another route and getting this sorted, I will be changing providers straight away and would never ever recommend this company. I've been shouted at, lied too, over charged, I'll never understand how they are allowed to operate the way they do.