The worst energy company. I have been a customer for 4 years. The customer service is absolutely appalling there is no structure in place of how to deal with customer problems with this new profound smart meter they encourage you to get . 6 times I called and go different answers on how to fix the meters not linking up to my gas and electric smart meter I still was non the wiser and basicly got told there could be a fault but can’t get a new one because they don’t have enough supply: I then find out I am in credit so I wanted to receive this back over £180 this goes on for 6 weeks me ringing back to see if this has been generated which it still hadn’t. On the 4 week the women said she had processed this and to ring back in two weeks to make sure it’s all gone though. I left Scottish power 3 days ago and ring back up to chase the refund they are now telling me I have to wait for the final bill which I can already see on my account for them to then do another investigation for me to receive my money back. Two months for it still not to be solved and you wone to why people leave! My new provider has beat my gas price per day by .10p less!