Here’s your review, with the confidential information removed and formatted: I’ve had an incredibly frustrating experience trying to resolve a small payment issue with Scottish Power. I moved into my new house on the 6th of September and immediately switched to Octopus, as they were my previous provider. On the 17th of September, I received a final energy bill from Scottish Power for £3.68, which I tried to pay through their website, but the account didn’t exist. I then tried calling, but the system told me the same thing — the account didn’t exist. I emailed support, but kept receiving templated responses saying I could pay via their website or phone, despite explaining multiple times that neither method was working. After days of back and forth, I was finally told I could pay by bank transfer. On the 21st of September, I paid the £3.68 via bank transfer, but I accidentally left out one digit from the account reference number. I emailed again to confirm if the payment was received, but was told they couldn’t confirm it through email, and that I needed to check via the chat on the website. When I tried the chat, I was told the payment wouldn’t count because I wasn’t the owner of the account (the previous owner was), and that they needed to create a new account for me. They assured me that the payment I had already made would be attributed to my new account. I received an email apologising for the issues and confirming my new account, but when I asked if my payment had been applied, I got yet another automated response saying I could pay via their website or phone. Then, on the 24th of September, I received another bill for £3.68, this time with my name on it, but with the same account number as before. Since then, I’ve tried calling numerous times, but they’re always too busy to take my call. I’ve also tried using the chat system again, but unless you click the exact right options, it closes the chat and you have to start over. I’ve already paid the amount owed, and I just want this issue resolved and the debt settled.