Terrible customer service! I have been waiting 6 weeks for my credit to be refunded to me and they have not done this. I've spoken to them 3 times and they have been pretty useless. I am now also entitled to compensation but they are refusing to send this to me "until the issue is resolved" which means they're trying to wiggle their way out of paying it. Apparently you have to wait until you receive your credit refund which could take another 7 weeks, then to get back in touch to request the compensation you're entitled to. I raised a complaint 2 weeks ago and have heard nothing back. They are now going to raise another complaint for me rather than just returning my money. Please, please do NOT give them your money as it's not guaranteed you will get any back - even if you're entitled to it. Seems a very dodgy way of doing business.