At a time of deep sadness and loss, you would hope that a company would respond and support a family when trying to resolve a deceased persons estate. Scottish power, without doubt, have delivered the most abismal service from start to finish. I notified them as per their process of my grandma's passing away, supplying meter readings as requested. I heard nothing. Two months later, we got a demand letter telling us payments were overdue. I assumed, ok somebody has slipped up, which could be forgiveable, it's a shame given we're trying to deal with a death that they couldn't have got that bit right... What followed has been an absolute pantomime: - Referring to the death of my MOTHER, not grandmother more than once - Including another Scottish powers customers details in a response (GDPR breach) - Quoting erroneous amounts due relating to estimated readings in spite of photographic evidence being sent - Calls and emails regularly ignored and not responded to - Failure to explain the final bill despite numerous requests - A pitiful 'gesture' of £75 to close my complaint and shut me up... Only to now receive, months later, a demand letter for £75 ! I really feel strongly when another human being is trying to mourn and support loved ones over losing someone, that companies could surely spend a little more time treating people kindly and ensuring everything is done as promised. My mum is with Scottish power, but I'll be moving her account and will never use Scottish power ever again.