Horrible customer service. Adivsor with an attitude who give you the run-around. Attempted to take £125 early out of my account to "avoid debt on my account" Tried to call to get an explaination on the situation, admitted it was my fault the "welcome pack" explaining the pre-charge must have been buried in my email and to discuss the issue. Got an awful lady who just started giving me attitude because i mentioned leaving as i've just joined the place and immediately faced issues. Horrible customer service. I work in a call-centre. I know exactly how to treat customers over the phone and this is the exact opposite. No offer to open complaint. Immediately on the defense. No questions for context or sign of empathy for stress. Imagine your nan going through all that because she doesn't use email? I will indeed to switching back to OVO. They have their faults like any other company but everytime i've called they have been nothing but polite, understanding and attempt to work on a resolution.