Terrible experience — exit charge applied without cooling-off period! I am extremely disappointed with Scottish Power. I was placed on a fixed-rate tariff and, to my shock, they applied an exit charge when I tried to switch — all without ever providing a proper cooling-off period. When I contacted customer service to raise this issue, the agents were not only unhelpful but downright rude and dismissive, speaking over me and refusing to listen to my concerns. This is completely unacceptable, and I will never use Scottish Power again. Avoid at all costs if you don’t want to be misled and mistreated.