I have had these so called smart meters fitted for a while now and after the second day I got an email saying there was a fault transmitting the readings and this will take upto 6 months to fix.. Why??? How does this happen why are those timescales so long? Either send an engineer out or remotely do it. We live in a remote age and things take 6 months to fix 2days after instalation... Today I've noticed my gas meter still isn't sending readings.. So I call the company again and ask why.. They recognise that it's not sending readings and say the system will flag it and they will send an engineer... I said I'm reporting it now and you've recognised it so please make this report and not wait for the system to do it. I was told that this was not the way it works. I asked how are they trusting a system to report a fault which is clearly faulty now??? I got nowhere. This is awful and I wish I'd never had them fitted.. So now I'm left doing the meter readings like before these meters were fitted so what's the point in having them?? Customer service has gone through the floor and the whole thing seems to have gone wrong for this company... Having been with them for years I'm thinking abiut moving on.