On 1st February 2017 Scottish Power installed Smart meters at my property. However due to their system crashing the engineer did not connect up the gas. G4S made an appointment to rectify this but then cancelled due to being sacked. Promises that a Smart Engineer would make another appointment went unfulfilled. I got fed up and when our tariff ended decided to change to NPower. NPower requested a meter reading. I was unable to take a gas reading as there was no display on the meter. After complaining SP provided an estimated reading. However they told me that you could not connect the meter as we were no longer their customers. I would have to ask NPower to install their Smart meters. However I have contacted NPower who tell me they may not be able to install their meter until 2020. This still leaves me with no display which is Scottish Power's fault. I sent a further complaint to SP and received an acknowledgement saying that I would receive a reply within 5 days but today have been told that this complaint has not been registered or dealt with in any way. The most today's complaints handler could do was log it as a complaint with the Smart meter team and tell me someone will ring back within five days. I asked to be put through to a manager but she repeatedly said one was not available. This is terrible service.