Oh where to start with this company. Lies. Bad service (understatement). Unreliable. Rip offs. So I move into this new build house. It is my first property with my partner. Not very big, 2 bedroom just me and him. The house is already supplied by Scottish power and when we moved in, being new to all this I stuck with Scottish Power. Big mistake. Bare in mind there are 2 people in a 2 bedroom house who are at work during the day. How much energy do you think we could possibly be using? Certainly not the £500 that was billed to us weeks after moving in. I got straight onto them and was asked to give a meter reading which I did. Then a few weeks later I received another bill for more than £500. Then a few weeks later I received a bill for nearly £700. Then I received a bill for nearly a grand. I didn't pay any of these bills and rang them up after each one and was told to ignore that present bill as a new one with the correct price was being sent out to me except every time they were asking for more and more money. They refused to discuss one bill with me because they had put the wrong name on it in error despite it having my address and me giving them all the other data protection information needed. I even argued that I had other bills addressed to me at the same address and asked how they could explain that and they couldn't. I kept giving them meter readings. After we were quoted a grand I rang them up and asked them how 2 people in a 2 bedroom house who work during the day could use that much energy. They kept arguing it was correct and based on actual meter readings. Eventually I went to the Ombudsmen. They said I had to complain to Scottish Power first through the proper channels which I did but this got me no where fast as we were constantly receiving bills asking for this amount and that amount. I rang them and they agreed to stop sending bill after bill as they all had different amounts and I didn't know what I was meant to be paying. Only they didn't and they continued to send me bills every few weeks advising a new amount I had to pay. When I rang their call centre the staff was always extremely rude and could not care less about customer service or helping you as long as the bill was payed. I wrote complaint letter after complaint letter and finally someone high up (I think) looked in to my case. I told them I wanted to leave but couldn't until the bill was paid. They sent someone to physically do a meter reading and we were sent a final bill around the £300 mark which after a few months sounded right. To be honest by this stage I was just relieved that it wasn't too expensive and wanted to pay it as quickly as I could so I could get rid of them. I paid this and once paid got the hell away from them as fast as my little legs would allow. Surprisingly I did get a letter of apology for the distress caused to me and I wish I had framed it but by then the damage was done. This was the most harrowing and stressful experience of my life where I would literally breakdown in tears and cry. I used to dread going home in case there was another bill waiting for me from them. Because of this I have suffered anxiety and panic attacks. I am now with a different supplier. I would rather live in a cave with no heating then ever be a customer of theirs again. Please do not put yourself through the misery!