If you want to be driven slowly insane, this is the Company to do it. In my case they put me on a different tariff, and at the same time managed to delete half my dual fuel account - the half that was in credit to the tune of around £80! I never got it back. They also cut my DD payments in half without notifying me. When I realised what they had done they opened a complaint at my insistence, and then closed it down three days later without consulting me to see if the problems had been rectified, which it hadn't. They ignored my emails and phone calls, and in the end i emailed the CEO, who passed me on to Director Support. They managed to rectify my account, but by this time my debt was around £500. When I asked them what they intended to do about it, my emails were returned as spam. I cannot believe such an unscrupulous Company has been let loose on the public. They are a national disgrace.