If there was no star rating I will choose it , they didn't even deserve for one star. I don't have a any words to explain how BAD this company is, it's shouldn't even exist. If someone have or had account with them just RUN AWAY! Close your account because what they gonna do is ROB you and trying to get lot of money from any of the customer ! People what should to it's start to go to court because is funny how they working , customer service is one BIG ZERO also people who works there , Unbelievable UNPROFFESIONAL STAFF, CUSTOMER SERVICE AND ALL SCOTTISH POWER !! WORST WORST EVER !!!