I have been waiting for a year for this horrible company to resolve an issue. They allocated a second property to my account and were sending bills for an unknown woman to me. Despite letters to them confirming that she did not live here, the continued to send bills . I did their dirty work and notified them of this woman's proper address whereupon they removed my address and substituted the other. I wrote to their senior directors and was told "don't worry, we'll sort it out" Nothing has happened and every time I remind them, i get "our technical team are still working on it" This has got to be the worst company to be a customer of. They ignore letters and patently do not give a toss about loyal customers. I would not recommend this company to my worst enemy. They have incompetent staff and management who seem more interested in trousering bonuses.