We have boiler and central heating cover with SP. Most years they arrange a boiler service and cancel at the last minute due to emergency call outs. Why not employ more staff then? We have not had our boiler serviced since December 2016. They arranged to come out in Dec 2017 but cancelled the night before due to emergencies. We now have an appointment for this week (Feb 2018). I argue that I am paying for an annual service but it is now 14 months since it has been done so they are not fulfilling their contract. They argue that in the terms and conditions it states that they will endeavour to service the boiler annually but if there are emergency call outs they will take preference. We think they are in breach of contract. We will not be surprised if this weeks boiler service is also cancelled. We will be cancelling our contract with them. Avoid at all costs. They are not interested in their customers, only in getting your monthly direct debit payments.