I am on my 9th night now without my boiler being fixed. I am a single working (12 hour days) father with a 7 year old son. have been paying this a cover for 2 years and am a SP gas/electric customer, although I wont be next week as am switching based upon the way they treat us. I had a engineer come out (sub contractor) the day after I logged the call., i thought this isn't so bad, maybe the negative reviews are just a minority... He said he knew the problem and ordered the part there and then, he showed me on his i-pad. Whiel he was there he boasted about being on at least £500 per day as a subbie to scottish power, it is in their interest to string out jobs to take more of our money. No boiler/gas engineers are employed by Scottish power. Nothing happened until Monday when I called them for an update (they promised they would call me but the failed), they told me the part was order that day, Monday, FOUR days after i was told it was ordered. On the Wednesday an engineer came out....with the wrong part! This is a week now since I originally called them. So Mr "I'm on £500 a day" ordered the wrong part ...... obviously. I called them, because they will NOT call you, remember this, and was told they were 'very sorry' and said they had order the new part and hopefully will be sorted out tomorrow. I called them yesterday (Thursday 22/02) and was told they ordered the NEW part that day, even though the engineer had ordered it the day before but they couldn't confirm it had actually been ordered, and it's not looking likely that it will be sorted this weekend and it's -5C currently. I pay for this service upfront, they act like you are a hindrance and that they are doing us a favour, it's disgusting the way they treat the very people who pay their wages and without us there is no Scottish Power. Yesterday while talking again to their emergency team I could hear the people in the call centre all shouting and laughing and having a great time in the background, while us paying MUGS get the worst service I have ever known. They lie to us, whilst taking our hard earned money and treat us like s**t.. They should not be able to get away with this, OFGEM or some consumer group need to get involved ASAP and shut this shower of s**t down. I will cancel anything I have with Scottish Power, and urge everyone I know, and everyone they know to switch to another provider.