What went wrong?? What went right more like. Had no heat or hot water for 3 weeks, engineer turns up and tells me he doesn't have the part as we cannot afford it as the sub contractors have lost the contract with Scottish power which means that they have no engineers til the next contract comes into force which will be April. No engineers and then the engineer comes out and slates Scottish power, to the point where he advises me to get compensation and take them for all I can get. Spoke to a rhuri, a Guy with a New Zealand accent. He tells me that they will call me asap when parts are available. Little does he know their engineer has already told me everything! Rhuri then tells me I can't speak to a manager and I can raise a complaint. Something I've still not had a response to, called in everyday for 3 weeks! My advice to everyone would be to get a third party to fix repairs and bill Scottish power as they are outside their 24 hour breakdown promise. Shocking and I'd be surprised if there were no deaths because of their incompetence.