To sum up my time with Scottish Power so far (since October 2017): Two failed attempts to set up my account, with no one contacting me on either occasion to rectify the situation. Advised the wrong time on the phone for an electricity related job which resulted in it being missed One missed all-day gas job with no phone call until afterwards by the gas meter installer One gas-related job that didn’t go ahead because it had not actually been booked, despite one person booking it for me and then someone else confirming to me (but with a different timeslot) the day before when I phoned up to check Two promised call-backs that didn’t happen Lots and lots of time spent on hold and a bunch of days taken off work only for me to be stood up repeatedly. I am still waiting for my gas meter installed, and this is severely holding up other works going on with my flat. I just can’t wait for it to be over with, needless to say I will be swapping supplier immediately after!