Absolutely dreadful company. When you speak to them , they say they will do something but instead they just pretend that the call or convo never took place. On several occassions there was an issue with trying to set up payments, at which point they assured me that while it was being fixed, they would put the payment on hold, instead. I receieved a letter demanding payment, spoke to them again, they apologised. Said they would put the account on hold while it was fixed, this time I got a letter from the debt collectors. At this point my frustration had reached new levels, I decided to change provider. When trying to change supplier they sent me a bill and requested that it be paid by a specific date or they would prevent the switch over. I paid the amount with a few days to spare, however they kept the objection on my account, so the new provider could not take over. I then contacted them again to enquire as why this was, they apologised, said they would put the fee on hold and put a "no objection" on my account. A month later and this still has not been done, my new provider cannot take over my power and they are tell me there is an objection the account due to the outstanding fee, that they promised they would sort. I do not recommend this supplier, they are the worst of the worst.