So hard to communicate with, tried to transfer to another company and it took 5 months over which we were unable to pay for any gas bills and Scottish Power didn't provide us with the necessary support and information during the switch. Now we've moved and have to pay an outstanding bill we've been unable to pay as the service over the phone and internet have both not worked. Haven't been able to reach customer service for two days, they threaten to send a bailiff if we didn't pay saying they sent us letters with the outstanding amount on which we never received. Our experience wasn't very poor but totally abysmal. My boyfriend is with them in a different flat his experience has been exactly the same and the only way he can communicate with them is through the dedicated department in his embassy.