Worst company ever they make up the estimated meter readings and will not send meter reader out. Changed company 7 months ago I still haven’t reached their estimated readings on the electric meter but they took the money out my account using the direct debit. New supplier hasn’t sent out meter reader either and no bill from new supplier in 7 months . So having to resort to the Ombudsman. Rather stressful to say the least. Phone calls never returned, emails ignored when you send photographic dated evidence of meter readings they go to Email address in India and they can’t open jpeg photos!!!! That’s what the complaints person I spoke to said. Says it all.