Aaround November 17 got a letter saying they were increasing my direct debt, I thought ok, again in April another letter saying increasing again, it was then I decided to check the usage, It was around then, I notice it appeared to be very high consumption . I advised SP of my findings to be advised that I should monitor my usage over a week which I did, I then submitted my reading and again they increased my direct debit twice in a week, I contacted to advise I thought my meter maybe faulty to be told unlikely, I instructed an electrician to have a look, he checked the meter and the test wand he used made the meter run even faster, I told SP about this and they decided to change the meter, two engineers turned b up to change it, they switched all my electric off and went to disconnect the meter and guess what it was still turning, they both mentioned to my husband that this shouldn’t happen. I advised SP of this and raised a complaint, it has being going on for a few weeks now, until today when I receive an email to state the have checked the readings and nothing is out of the ordinary and the engineers didn’t note anything strange, I have been offered £50 for my inconvience, despite then still wanting over £195per month for a two bed with two adults and one child in the house who are out all day. The suggested during the winter your usage is higher due to cold weather, I don’t how this can be when I have gas central heating..I feel like I am getting nowhere and have decided to change supplier. I will never use then again, I have been a customer for over 20years never missed a payment and never raised a complaint with them. If feel like I have been a pain for raising it in the first place.