Absolutely shambolic company. Departments are incapable of communicating to each other meaning that you are told something different on the phone versus email or letter. They instructed a debt collection agency against me in spite of my telling them many times by phone and by email that I hadn't even bought the property for the period they were trying to claim from me for. People on the phone/email accepted what I was saying but the message evidently never got through to the collections department. Most incompetent utility company I've ever had the misfortune to deal with.