what went wrong? what went right? called to book in for my electric meter to be changed. got cancelled 3 times!! really started getting annoyed at this point. Called and got it re booked in for a time to suit me?! (between 8&12) had a phone call day before from engineer company to confirm my appointment between 12 &^6!? so had to book a whole day off work instead of half day. 5:30 still no phone call or sign of engineer. called Scottish power, apparently no sign of my appointment even being booked in!! as you can imagine i was raving by this point. all the lady on the other end of the phone kept doing was passing the blame, didn't seem to care really. but said i will be sent a £30 cheque- (this doesnt even cover the cost of me having to take the day off work!) i then called the engineer company back to confirm that they made the appointment. to be told that they get given the appointments made by scottish power! but was also told that the engineer tried to call to say he ran out of time!!!!!!! called today to be told no record of my appointment on 19th and no follow up has been done from the appointment made on 10th! it is now the 27th!! i get its december but this is still not acceptable! the guy i spoke to today sounded in the nicest was like a wet fish! next available appointment is for 28th Jan! wouldn't mind if i worked around the corner from where i live but i work 45 mins away so my only option is to take time off! this has also been sent to the company directly in case of deletion! SORT IT OUT!!