Appalling company, getting a refund is like impossible been contacting them for the last 3 years yes 3 years for a refund and nothing so I decided to leave Scottish power and join someone else sense then it got better but still no refund 3 months after my next strep will be to contact the ombudsman and complain against them. If you're thinking of joining them please don't I will regreat it! if I could rate them zero I would but unfortunately Trust Pilot dont give you this Note to Scottish Power, I just want the money I'm owed, nothing more! I'm sure it would be very different if i owed your company money.