I was extremely happy with Extra Energy. Unfortunately and suddenly, at least for me, they were no longer trading and OFGEM passed my account over to Scottish Power two months ago. OMG I still don't know where I am with them. I was told my first payment would be taken in February having contacted them several times to find out what my DD is. That was mind blowing in itself. February payment has not been taken as yet. My concern is them suddenly hitting me with a large bill. Not waiting for that so have switched. As other reviews have said they really are INCOMPETENT. I would not have chosen them myself and will be glad to see the back of them. OFGEM do something about them please!!!!