Atrocious company, customer service takes your phone calls ( x3) but fails to act or does half a job, then I emailed via the system 5 or 6 times I received confirmation of receipt but they failed to read OR act on the emails. They sent threatening letters to my tenants, failed to send bills to the owners registered address, I'm still waiting on my compensation cheque but it's only been 2 weeks. I had to use resolver to try to get them to stop threatening to send bailiffs round to my tenants and send the correct bill to me niot an extimate, they even tried to charge me for the previous tenants power, luckily I had a copy of his bill but they were happy to double charge. AWFUL, AWFUL company - please don't use them I would never recommend them or use them again