I bought a house to do up and rent out. I contacted Scottish Power to set up an account with them until the house was tenanted - the house was empty apart from decorators so little power/heating used. Tenants moved in 3 months after my purchase. Yesterday, 1/4/19, I received a bill from Scottish Power that was quite unexpected for a quarterly bill. I immediately phoned only to be on hold for an hour and then given a ring back option which I took - the automated voice said 1-2 hours wait. Ring back came at 8pm! I was again put onto hold and at 8.15 the call was hung up!!! Today I called again, this time at 1.15pm - put on hold for another 30 minutes so hung up and went online and found I could request a call back - so I did. Received my call back at 3.15 to only be put on hold! I hung up at 3.40. What's the point of a ring back if you are simply put on hold?? I have tried to log into my online account - it tells me I am not registered so I tried to, this tells me I am registered, so I ask for a new password and then I am told I am not registered! The letter says 'Action required'; I am trying but to no avail. I am not paying until I talk this through with someone as I don't think I owe this. Scottish Power please read this!!! I will never deal with this company.