Worst customer Service I have ever had, I transferred from them in March, they gave me a refund then decided they had given me back to much so I then owed them some money, then they added to more amount onto the account, when I phoned up to ask why the lady said she couldn't see these amounts so she couldn't tell me what they where for all she knew was the amount that one on her screen. After a very long heated conversation (on my part) she said I could pay it off over the next six months, so I agreed with this, they then phoned me back a few days later, I explained to them I had a conversation with a lady who said I could pay over six months, to which that gentleman said there was no record of this conversation. So I said forget it I would pay the amount in Full, which I did. They have just phoned me again and said about the money, then he said wait a minute whilst I chack your account, came back and said sorry Madame you have paid your account. !!!! Words fail me!!!