I recently paid my Electric bill over the telephone with an advisor. A few days later I noticed my account was 00 I actually thought it had been hacked. I then noticed Scottish Power had taken payment 3 times. I telephoned customer service who informed myself they could only refund one payment back to my account which could take up to five working days . The other payment again taken in error by themselves they would have to send a cheque out which would take longer. I am absolutely appalled that this could happen to someone who has been left without a penny in the bank and have a family to feed. No even a sorry or explanation as to why this has happened and why it takes so long to rectify an error by themselves. When paying your bill it comes out quickly so no reason why they can’t reverse the payment back to your account immediately. £640 taken instead of £215 not exactly small money. Discusting shouldn’t be allowed to be treated like that .