I echo the first 10 1 *reviews. Awful customer service, they lied to retain me with an offer after I had switched to Green Network. I then cancelled my switch and they Scottish power moved me to the Standard Tariff. When I queried this, they found no records of the deal and despite announcing at the start of each call, that “all calls are recorded ... yada yada yada” when I asked them to get the call to confirm what I had said, they were unable to. I then pushed to speak with a senior agent who “promised” a call back and of course , did not keep her word. I will joe leave, and complain to the ombudsman but am not expecting anything really. Best advice - DO NOT TOUCH SCOTTISH POWER