I like most customers were switched over to Scottish Power when Extra Energy folded, I had no trouble at all with Extra Energy, so obviously thought this is straightforward switch. This first 4 months they couldn't even get the Direct Debit sorted out. Eventually I find someone at Scottish Power that can sort it out. Now recently I have had a bill from them and they have used the wrong reading, I gave them the correct one in Feb 18th 2019 and July 19th 2019. If you look t the reading I gave them they seem to think my meter is running forwards and backwards, it just makes no sense. I run a small business that uses low energy bulbs, one kettle and a laptop and the bill they have sent me for my small premises it about 5 times higher than I pay for my house. I have no idea what they are doing and seem to be stuck with these clowns for 2 years. The Ombudsman is the next port of call for us to get out of this deal with them unless they can prove to us they are up to the task and getting this sorted out.