Scottish Power are a dreadful company to deal with, I have never before come across a company with such a cavalier attitude to customer relations, their Customer Service Director Lynda Clayton is presiding over a shambolic organisation and deserves to be sacked. From the outset of my contract with them they have got it wrong, as I was put onto a Quarterly Cash Payment plan instead of the Direct Debit plan I had applied for (and also put onto a different tariff). Although I had the paperwork to prove it they repeatedly ignored my emails and telephone calls and never ever corrected their error leaving me to deal with quarterly email demands for cash payment. Their Gas meter reading was wildly inaccurate and the number and type of my home meter was incorrect. Repeated phone conversations failed to correct this, as did the emails I sent them with photographic evidence of the meters showing the serial numbers and current readings, (they even ignored the readings supplied by the independent meter reader). Their billing was inaccurate as it was based on my having an old type meter which required a conversion from the units used to kWh, (even though it had been changed to a Smart meter by a previous supplier and already provided the reading in kWh). Although I raised a grievance procedure against them for which I received reference numbers, promised phone calls from their dispute team never materialised and my issues with them remained unsettled. At the earliest opportunity I did what I guess they were hoping for all along and changed suppliers, however it still went on. The (estimated), exit Gas reading they provided was still inaccurately high and my new supplier went into dispute with them over it. A phone call to the Scottish Power exit team has muddied the waters further, they agreed to correct the reading and recalculate the balance, however although I tried to explain it, they couldn't comprehend that a conversion from units used to kWh was not required. As a result my exit bill of £102.90 debit has been recalculated at £274.73 in credit, even though I have tried to explain that with proper calculation it should be £47.96 debit. I give up what a joke!