Terrible company, don't ever use! I was with this company around 11 years ago and couldn't get rid of them quick enough. Unfortunately the company I was with recently went bust and Scottish power took over so I had no choice but to have to deal with this company for a 2nd time. Needless to say they are even worse... They messed up my direct debit 4 months on the bounce which not only meant having to call every month to correct it ( another joke trying to get through by the way) but it also meant I now owed them over £600 in arrears... This was added on to my tarrif which in turn has now risen dramatically. The whole experience with this company is extremely frustrating and I can't wait to get rid of them once and for all.